Refund and Returns Policy

Return & Refund Policy – Urbanslay (
https://urbanslay.in/)
At Urbanslay, we want you to be completely satisfied with your purchase. We have a hassle-free return and refund policy in place for your convenience. Please read the policy carefully before making a purchase.
Return Eligibility
You can request a return if:

• The product is damaged or defective.
• You have received the wrong product.
  To be eligible for a return:
• The product must be unused, in its original packaging, with all tags attached.
• An unboxing video is mandatory for any return or exchange. Without a proper unboxing video, no return or exchange will be accepted.
  Return Period
• You must initiate the return process within 7 days of receiving the product.
• After 7 days, return requests will not be accepted.
  Exchange
• If you have received a damaged, defective, or wrong product, you may opt for an exchange instead of a refund.
• Our customer support team will guide you through the exchange process and ensure that you receive the replacement product at the earliest.
  Important Notes
• Returns and refunds will only be processed after inspection of the returned product and verification of the unboxing video.
• Shipping charges (if any) are non-refundable.
• Our Refund & Return Policy is subject to change without prior notice. We encourage you to review this page periodically for updates.
  Contact Us
  For return or refund-related queries, please contact us:
  📧 Email: urbanslay.info@gmail.com
  📞 Phone: +91 9825485854